Returns and exchanges

What can be returned

Unopened products in their original packaging can be returned within 14 days of delivery for a full refund (excluding return shipping costs).

Opened candles cannot be returned. Fragrance is a personal thing, and an opened candle can't be resold.

If the vessel or product arrives damaged or defective, contact us within 48 hours of delivery — we'll arrange a replacement at no cost.

How to start a return

Email hello@cravista.com with your order number and the reason for return. We'll respond with the return shipping address and instructions. Returns are processed within 7 working days of receipt.

Exchanges

For exchanges (e.g., wrong size, different fragrance), email hello@cravista.com. We'll arrange the exchange — you ship the original back, we ship the replacement once we receive it.

Refunds

Refunds are issued to the original payment method within 7-10 working days of the return being processed. UPI and card refunds typically appear faster than bank transfer refunds.

Damaged or defective items

If your product arrives damaged or defective, email hello@cravista.com with a photo within 48 hours of delivery. We'll send a replacement at no cost — no return shipping required.

What doesn't qualify

Returns after 14 days. Returns of opened candles. Returns due to fragrance preference (we encourage reading product descriptions carefully before ordering).